Cancellation and Refund Policy

At Suman Masala, we strive to provide the best experience for our customers. If you need to cancel or request a refund for your order, please review our Cancellation and Refund Policy below.

Cancellation Policy

  1. Order Cancellation Before Shipment:
    You may cancel your order at any time before the shipment is dispatched. To cancel your order, please contact our customer service team at [Insert Contact Information] as soon as possible. Once your order has been processed and shipped, we will not be able to cancel it.

  2. Order Cancellation After Shipment:
    If your order has already been shipped, we are unable to cancel it. However, you can return the item(s) following our Return Policy for a refund (subject to eligibility).

Refund Policy

  1. Eligibility for Refunds:
    We offer refunds for orders that meet the following conditions:

    • The product is defective, damaged, or incorrect upon arrival.

    • You are not satisfied with your purchase and request a refund within [Insert Refund Period, e.g., 14 days] from the date of delivery.

    Please Note: Refunds are not granted for products that are:

    • Opened or used.

    • Products that have passed the specified return period.

    • Perishable goods or items marked as non-refundable.

  2. Process for Refund:
    To request a refund, please contact our customer service team at [Insert Contact Information] within the specified return period. We will guide you through the return process, and once the returned product is received and inspected, we will process your refund.

  3. Refund Method:
    Refunds will be issued to the original method of payment. Depending on your payment provider, it may take up to [Insert Timeframe, e.g., 7-14 business days] for the refund to appear in your account.

  4. Partial Refunds:
    In some cases, we may issue a partial refund if the product is returned in a used or damaged condition. The refund amount will depend on the condition of the product upon return.

Shipping Costs and Return Shipping

  • Shipping Costs:
    Shipping charges are non-refundable. If you receive a damaged or defective product, we will refund the shipping costs associated with returning the item.

  • Return Shipping:
    Customers are responsible for the cost of return shipping unless the product is defective, damaged, or incorrect.

Exchanges

Currently, we do not offer exchanges. If you wish to exchange a product, please follow the process for returning the item for a refund and place a new order for the desired product.