Shipping and Delivery Policy
At Suman Masala, we are committed to delivering your products in a timely manner. Below is our Shipping and Delivery policy, which outlines the process and expectations for receiving your order.
1. Shipping Locations
We offer shipping to various locations, both domestically and internationally. To check if we deliver to your location, please enter your shipping address at checkout. If we do not offer shipping to your location, you will be notified before completing your order.
2. Processing Time
All orders are processed within [Insert Timeframe, e.g., 1-2 business days] after your payment has been confirmed. Please note that this does not include weekends or holidays. Orders placed during peak times (e.g., holidays or special promotions) may experience delays.
Once your order is processed, you will receive a confirmation email with tracking details.
3. Shipping Methods and Costs
We offer various shipping options, including standard, expedited, and express shipping, depending on your location. Shipping costs are calculated at checkout based on the size, weight, and destination of your order.
Standard Shipping: Delivery typically takes [Insert Timeframe, e.g., 5-7 business days].
Expedited Shipping: Delivery typically takes [Insert Timeframe, e.g., 2-3 business days].
Express Shipping: Delivery typically takes [Insert Timeframe, e.g., 1-2 business days].
Shipping fees are calculated at checkout and vary depending on the shipping method and your location.
4. Delivery Times
Delivery times vary depending on your location and the shipping method selected. While we aim to meet the estimated delivery times, delays may occur due to factors beyond our control, such as weather conditions, shipping carrier delays, or customs processing (for international shipments).
Domestic Shipping: Orders shipped within [Insert Country] typically arrive within [Insert Timeframe, e.g., 5-7 business days].
International Shipping: Delivery times for international orders vary depending on the destination country and customs processing. Typically, international shipments take between [Insert Timeframe, e.g., 7-21 business days].
5. Shipping Confirmation and Tracking
Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number. You can track the status of your shipment using this tracking number on the carrier’s website.
Please note that tracking information may take 24-48 hours to update after your order has been shipped.
6. Shipping Issues and Delays
Suman Masala is not responsible for delays caused by the shipping carrier or unforeseen circumstances (e.g., weather conditions, natural disasters, customs delays). We encourage you to track your order and reach out to the carrier directly if your shipment is delayed beyond the estimated delivery time.
If you encounter any shipping issues, such as a lost or damaged package, please contact our customer service team at [Insert Contact Information], and we will assist you in resolving the issue.
7. Missing or Incorrect Address
It is important to provide an accurate and complete shipping address at checkout. Suman Masala is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer. If a package is returned to us due to an incorrect address, we will notify you, and you may be required to pay the additional shipping fees to resend the package.
If you realize that you’ve provided the wrong address, please contact our customer service team immediately at [Insert Contact Information] before the order is shipped. Once the order is shipped, we cannot change the shipping address.
8. Customs and Import Duties (for International Shipping)
For international orders, your package may be subject to customs duties, taxes, and other import charges imposed by the destination country. These charges are the responsibility of the customer, and Suman Masala has no control over them.
We recommend that you check with your local customs office for information on customs regulations and fees before placing an international order.
9. Packaging
At Suman Masala, we take extra care in packaging your products to ensure they arrive safely and in perfect condition. If your product arrives damaged, please contact us immediately so that we can assist you with a return or exchange.